Privacy Policy

1. Introduction

Welcome to SpainFlyAero.world. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@spainflyaero.world. When you visit our website and use our services, you trust us with your personal information. We take this trust very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

In order to provide our "Active Travel Management" services, we must collect certain personal identifiers. This information is collected when you fill out our contact form, call our specialist line, or book a custom tour package. The types of data we collect include:

• Personal Identifiers: Name, Date of Birth, Gender, and Passport Numbers (required for international flight ticketing).
• Contact Information: Email address, Phone number, and Billing address.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument. All payment data is handled by secure third-party processors.
• Travel Preferences: Seat preferences, dietary requirements, and accessibility needs.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

Specifically, we use your data to facilitate the booking of flights, hotels, and tours with third-party providers. Because SpainFlyAero acts as a mediator, we must share your details with airlines to ensure your ticket is issued correctly. Furthermore, we use your contact details to provide 24/7 support, flight status updates, and to manage any urgent modifications to your itinerary on your behalf.

4. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This includes:

• Airlines and Tour Operators: To fulfill the travel services you have requested.
• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. International Data Transfers

Our servers are located in Europe. However, because travel is global, your information may be transferred to, stored, and processed by recipients in countries outside of the European Economic Area (EEA). If you are traveling to a destination outside the EU, your data must be transmitted to that country’s local authorities or service providers to facilitate your entry and stay.

6. Data Security and Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

7. Your Privacy Rights (GDPR/CCPA)

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy. We use these to improve your browsing experience and remember your preferences for future visits.

9. Policy Updates

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

10. Contact Us

If you have questions or comments about this policy, you may email us at support@spainflyaero.world or by post to our Madrid headquarters. Our data protection officer is available to discuss any concerns regarding how your travel data is managed during your journey.

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